The costs and benefits of ‘shadow IT’ →

Workers are increasingly purchasing their own services and apps, like DropBox or Remember the Milk, to better complete work tasks. Using outside services this way can create challenges for firms trying to secure their data. But limiting these outside apps can be costly too, as Netflix’s Bill Burns tells the New York Times: “If you try and implant software that limits an employee’s capabilities, you’re adding a layer of complexity.”

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